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Position Desired: Administrative/Cletical/Management/Legal
Resume: TAINA E. RAMIREZ 4740 Woods Edge Road Virginia Beach, VA 23451 202-422-7674 Taina100280@yahoo.com SPECIALTIES Processing Applications: Microsoft Word Microsoft Outlook Microsoft Publisher PowerPoint Access Excel Lexus-Nexus Westlaw Needles MyCase EDUCATION Southern New England School of Law, 2004-2005 B.S. (Crime, Law and Justice), Pennsylvania State University, May 2003 Business Administration/Northern Virginia Community College, 1998-2000 EXPERIENCE National Spine and Pain Center, Fairfax, VA. February, 2015 – Present. Customer Service Associate (please do not contact) Provide complete, accurate, and immediate answers to questions from customers (doctors/dentists/other healthcare practitioners, hospitals, managed care organizations, medical malpractice payers) regarding a variety of procedural, regulatory, and technical questions. Accurately record, process, and/or follow-up each customer incident, using several software applications. Maintain professional customer service attitude at all times; excellent verbal and written communication skills. Manage multiple tasks efficiently and effectively. Manage approximately 100+ incoming calls per day and about 50 outgoing calls per day. Moreton & Edrington, PLC, Herndon, VA. January 2014-February 2015. Paralegal/Office Manager Responsible for keeping clients informed and up to date on their cases. Prepared legal documents, which include, wills, contracts, appeals, etc. Prepared all client correspondence. Prepared case summary reports. Analyzed the available data and suggested some of the best solutions to solve a problem or case. Kept in contact with clients, physicians, insurance adjusters and lawyers. Moreton & Edrington, PLC concentrates on Family, Bankruptcy, Wills and Estates, and Divorce. Office Manager duties: using a range of office software, including email, spreadsheets and databases; managing filing systems; depending on the organization, duties of the role may extend to the management of social media; developing and implementing new administrative systems, such as record management; recording office expenditure and managing the budget; organizing the office layout and maintaining supplies of stationery and equipment; maintaining the condition of the office and arranging for necessary repairs; organizing and chairing meetings with your staff - in lower paid roles this may include typing the agenda and taking minutes, but senior managers usually have an administrative assistant to do this; overseeing the recruitment of new staff, sometimes including training and induction; ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies; carrying out staff appraisals, managing performance and disciplining staff; delegating work to staff and managing their workload and output; promoting staff development and training; implementing and promoting equality and diversity policy; writing reports for senior management and delivering presentations; responding to customer enquiries and complaints; reviewing and updating health and safety policies and ensuring they are observed; arranging regular testing for electrical equipment and safety devices; attending conferences and training. Sander A. Davidson, Attorney at Law, Rockville, MD. October 2012-December 2013. Paralegal Freelance paralegal assignments Responsible for keeping clients informed and up to date on their cases. Prepared legal documents, which include, wills, contracts, appeals, etc. Prepared all client correspondence. Prepared case summary reports. Analyzed the available data and suggested some of the best solutions to solve a problem or case. Kept in contact with clients, physicians, insurance adjusters and lawyers. This law office specializes in family, business, personal injury and worker’s compensation. SRA International, Inc. Fairfax, VA. August 2011 to October 2012. Customer Service Rep, National Practitioner Data Bank – Healthcare Integrity and Protection Data Bank (NPDB-HIPDB) and Paralegal at the Legal Department. Provide complete, accurate, and immediate answers to questions from customers (doctors/dentists/other healthcare practitioners, hospitals, managed care organizations, medical malpractice payers) regarding a variety of procedural, regulatory, and technical questions about the Data Banks. Develop thorough knowledge of policies and procedures defined in NPDB and HIPDB guidebooks. Implement defined procedures for providing quality customer service in an environment that requires teamwork, efficiency, cross-training, and continuous improvement. Maintain knowledge of NPDB-HIPDB policies and procedures to ensure that information provided to customers is accurate and up-to-date. Respond to customer needs in a timely and effective manner. Accurately record, process, and/or follow-up each customer incident, using several software applications. Maintain professional customer service attitude at all times; excellent verbal and written communication skills. Manage multiple tasks efficiently and effectively. SRA International is an information technology company that manufactures software for the deferent departments of the U.S. Government, but mostly for the Defense Department and the Health Department. I assisted with state and local government filings, as well as international filings. Provided administrative support to the Board of Directors. Provided administrative and clerical support to the Vice President and a few top executives. Lanier Law Group, P.A., July 2007 to October 2010. Case Manager/Paralegal Worked through local agency and service providers to facilitate investigations, medical and treatment referrals, and ongoing legal proceedings to support clients who were involved in personal injury cases, such as car accidents, premise liability and worker’s compensation. Worked with agencies and service providers to facilitate case coordination and information sharing. Refers clients to appropriate community agencies; legal advocacy; counseling agencies for medical, mental, physical, social and educational needs. Maintained case records and provided assistance with appropriate documentation. Worked closely with law enforcement agencies, schools, health, and welfare agencies. Assisted with translating and interpreting for clients and staff and assisted with presentations for clients to introduce them to the law firm. Lanier Law Group specialized in personal injury, worker’s compensation and nursing home negligence. Karp, Frosh, Lapidus, Wigodsky & Norwind, P.A., 2004 to July 2007. Legal Assistant Responsible for keeping clients informed and up to date on their cases. Prepared legal documents, which include, wills, contracts, appeals, etc. Prepared all client correspondence. Prepared case summary reports. Attended the executions of wills, real estate closings, and depositions with the lawyers. Used computer devices for researching, entering data and preparing reports. Analyzed the available data and suggested some of the best solutions to solve a problem or case. Kept in contact with clients, physicians, insurance adjusters and lawyers. Karp Frosh law firm specialized in personal injury, worker’s compensation, real estate, business filings, family, criminal and wills and estates. Reed Smith, LLP, May – December 2003. Legal Clerk Answering telephones Bookkeeping Typing or word processing Stenography Office machine operation Copying and filing PROFESSIONAL AFFILIATIONS Legal Association of Woman/Southern New England School of Law First Year Student Representative, August 2005-May 2006 CLEARANCE Secret

Changed at: 3/21/2017 12:12 PM Changed by: Anonymous
Created at: 3/21/2017 12:12 PM Created by: Anonymous

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