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Position Desired: Management, Customer Service, Marketing
Resume: PABLO LAVIN SANCHEZ (919) 360 6602 • Pablo_Lavin@yahoo.com QUALIFICATIONS Management candidate with particular interest in guest services management and marketing. 5 years experience in guest services; 3 years in a management position. Nominated by Hyatt Management for the Tulsa Hotels and Lodging Association “Tops in Tulsa” award Bi-lingual: Spanish and English, familiar with Italian and French Culturally diverse, understands guest needs, expectations, and how to exceed them. Strong work ethic, very responsible and dedicated Entrepreneurial spirit, loves a challenge and creativity EDUCATION Universidad Iberoamericana Mexico City, Mexico Bachelor of Business Administration 2003 - 2008 Degree: Hotel Management EXPERIENCE The Mayo Hotel (Historical Luxury Hotel) Tulsa,OK Front Office Manager 7/11 – 4/12 Created and implemented standards according to the historical luxury hotel needs. Lead the Front Office by example showing determination, innovation and always being approachable for all guests and employees. Managed the departmental budget. Developed labor costs plans maximizing revenue and occupancy. Hired and trained all employees for the Front Desk and Bell Staff. Improved customer service by motivating employees to increase their efficiency. Tactfully created graphs and reports that helped employees from all departments understand guests’ needs and expectations. Remained available at all hours of the day. Hyatt Regency Tulsa Tulsa, OK MOD: Manager on Duty 9/09 – 7/11 Oversaw the operations of the entire 460 room hotel for the duration of each shift maintaining positive guest relations at all times. Front Office Supervisor Managed up to 15 hospitality agents providing the best customer service. Anticipated guests’ needs, making sure they were taken care of, in a proactive way. Monitored all Front Desk financial transactions during shift and ensured they complied with the accounting standards. Oversaw the proper monetary use of the 3 hotel cashiers, balancing them at the end of every shift. Managed the Front Office when the FOM was not available. Spanish Tutor Chapel Hill, NC 6/08 - 6/09 Tetelcingo, Veracruz Tetelcingo Veracruz Project Designer Summer 2007 Designed an eco-tourist project for the region of Tetelcingo, Veracruz. Managed 5 people, creating schedules and delegating responsibilities according to the individuals’ strengths. Hotel Careyes Careyes, Mexico Intern Summer 2005 Project assessor Created a project that increased sales by 20% for the deli/restaurant. Problem Solved with guests Las Espumosas Bar and Grill Mexico City, Mexico Founder, Owner, Manager, and Bartender 8/03 – 5/05 Researched location for new venture Planned finances and set up financial systems Hired, discharged, and trained employees Negotiated contracts with vendors Provided outstanding customer service for 400+ guests per night Club Med Ixtapa, Mexico Intern Summer 2004 G.O, Receptionist, Provided excellent customer service, Problem solved with guests Camp Chosatonga Brevard, NC Head Cook Summer 2003 Prepared 2 meals a day for 130+ people, catering to staff & campers Managed the kitchen

Changed at: 7/9/2012 8:15 AM Changed by: Anonymous
Created at: 7/9/2012 8:15 AM Created by: Anonymous

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